Jiu-jitsu master Rener Gracie details leveraging martial arts principles in business and relationships. He recounts a scathing review from a mother whose child had a terrible first class. Gracie exemplifies the Japanese concept of understanding an opponent's balance before attacking it. Instead of defending his school, he intently listened to fully grasp the woman's perspective. After validating her experience, Gracie ensured changes so it wouldn't repeat. His yield-focused, non-combative approach completely shifted the interaction. He advocates seeking to understand first, accepting responsibility regardless of fault. This wisdom enabled turning an critic into an advocate.

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