The Dentalpreneur Podcast w/ Dr. Mark Costes

1966: The Consequences of Team Turnover

Apr 18, 2024

Dr. Mark Costes discusses the impact of team turnover on dental practices, emphasizing the financial costs and benefits of retaining employees. He highlights the importance of open communication, effective leadership, and addressing toxic behaviors within the team. Practical advice is given on creating a strong practice culture and defining leadership roles for organizational success.

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Introduction

00:00 • 3min

The Costs of Employee Turnover in Dental Offices

02:42 • 8min

Effective Leadership Principles and Assessment

10:23 • 6min

Assessing Team Alignment and Performance

16:14 • 5min

Effective Meeting Strategies and Business Resources

21:27 • 3min

On today’s episode, we have an invigorating discussion led by Dr. Mark Costes at a TPL event, where he navigates the crucial elements of building a robust practice culture and becoming an effective leader. Mark shares his strategic insights on open communication, the financial impact of staff turnover, and the essential roles of a leader in a thriving dental practice. Learn how to turn subjective leadership concepts into actionable strategies with the aim to foster a supportive and efficient workplace.

Mark emphasizes the importance of core values, such as open and honest communication, in negotiating HR challenges and maintaining a productive work environment.
Insights into the high cost of staff turnover and strategies to mitigate these expenses through cultural improvements and effective leadership.
The introduction of a turnover costs formula, revealing the substantial financial savings achievable by retaining employees.
Mark delves into the nuances of building a strong practice culture and how it relates to leadership skills and organizational success.
Practical advice on confronting and resolving toxic behaviors within the team to protect and nurture the practice as a whole.
The concept of "living, breathing organisms" as an analogy for dental practices, highlighting the need for proactive management and the removal of toxicity to maintain health.
The roles of a leader are laid out, focusing on defining visions, setting clear expectations, monitoring results, and fostering team member growth.
Introduction of the DSI Leadership Assessment as a tool to turn the subjective idea of leadership into objective measures.
Strategies for conducting effective meetings, utilizing the PETA (Presence, Intention, Time, Agenda) model to ensure focus and productivity.
A look at the weekly growth meeting, where teams align on wildly important goals (WIGs) to ensure everyone is contributing to the practice's direction.
Mark stresses the significance of regular performance reviews and setting a positive tone for meetings through recognition and shared objectives.

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