EP468: Very Common Assumptions That Aren’t Actually True About Member Engagement and the Healthcare Industry, With Matt McQuide

18 snips

Mar 20, 2025

In a thought-provoking discussion, Matt McQuide, CEO of Synergy Healthcare, dives into misconceptions about member engagement in the healthcare industry. He debunks the myth that individuals who struggle with health don't care, spotlighting the importance of trust and relationships. Matt outlines three major misassumptions and emphasizes the crucial role of employers in guiding employees through their health journeys. The conversation is packed with real-life examples and practical strategies for enhancing member engagement and improving health outcomes.

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INSIGHT

Bad Assumptions, Bad Solutions

Incorrect assumptions about member engagement lead to ineffective solutions.
This happens because we often misdiagnose the problem or overlook potential solutions.

INSIGHT

They Care, They Need Help

People struggling with health often do care but need support.
Matt McQuide emphasizes understanding "real people" and their challenges.

ANECDOTE

Textile Firm Success

Matt McQuide implemented an on-site clinic at a textile firm with significant results.
Hypertension rates decreased from 37% to 14% over several years.

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In Episode 468, host Stacey Richter engages in a conversation with Matt McQuide, CEO of Synergy Healthcare. This episode delves into the critical assumptions surrounding member engagement within the healthcare industry.

Key points discussed include the role of employers in steering plan members, the importance of member engagement for navigating the healthcare marketplace, and Matt’s three major misconceptions about health plan membership.

Matt also presents real-life examples of how engagement significantly impacts health outcomes, emphasizing that relationships and trust are paramount. The episode concludes with practical strategies for employers to enhance engagement and manage employee health effectively.

=== LINKS ===

🔗 Show Notes with all mentioned links: https://cc-lnk.com/EP468

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You can learn more at Synergy Healthcare and by following Matt on LinkedIn.

Matt McQuide is the founder and CEO of Synergy Healthcare, a role he has held since launching the company in 2012. Under his leadership, Synergy has made significant strides in improving member health, enhancing the health insurance experience and the financial integrity of health plans.

06:28 What are Matt’s three common assumptions that employers make about member engagement?

07:08 “Health is actually hard.”

08:19 Why is it important to meet people when their need for healthcare sparks their interest in their health?

11:29 “It didn’t take much … it just takes time.”

13:53 Why are relationships and trust more important today for employee health and member engagement?

16:04 Do people actually want optimal health?

17:44 Why is it important to meet people where they are today?

22:38 “Employers don’t want to fix healthcare.”

24:10 Why it’s important to remember that claims are real people.

24:38 Quote from Steve Schutzer, MD, about EP463 with Betsy Seals.

26:44 How do you solve the “middle way”?