SHRM All Things Work Conflict Resolution Strategies Every Organization Needs
Mar 6, 2025
Catherine Mattice, Founder and CEO of Civility Partners, dives into the complexities of conflict in the workplace. She shares her insights on managing toxic environments and empowers HR teams and managers with essential tools for conflict resolution. Catherine discusses the importance of self-awareness in leadership and the role of individual responsibility in fostering a positive culture. Listeners will find actionable strategies for de-escalating tensions, rebuilding trust, and addressing negative behaviors effectively.
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Founder’s Personal Conflict Story
- Catherine Mattice experienced workplace bullying firsthand as an HR director.
- Her struggle shaped her belief that culture is everyone's responsibility, not just leadership's.
Document & Clarify Conflicts
- Document conflict incidents with dates and specifics before approaching HR.
- Clearly state what resolution or help you are seeking to set expectations.
HR: Be Proactive and Perceptive
- HR should proactively build relationships to be approachable partners for employees.
- Ask perception-focused questions instead of jumping to compliance facts to understand concerns.