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AI Customer Voice Analysis with Juliana Jackson
Jun 7, 2024
Juliana Jackson, Associate Director of Data and Digital Experience at MediaMonks, shares her journey from selling internet in Romania to becoming a digital experience expert. She dives into AI customer voice analysis, discussing how sentiment and semantic analysis can revolutionize understanding customer feedback. Juliana emphasizes the significance of segmentation, especially between iOS and Android users. With insights on embracing failure and the value of curiosity, she inspires others to stay relevant and push boundaries in the digital world.
35:57
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Quick takeaways
- AI customer voice analysis can significantly enhance user experience by providing actionable insights from customer feedback and sentiment analysis.
- Personal growth in a digital career is fostered through embracing one's unique journey, continuous learning, and the pursuit of personal passions.
Deep dives
Importance of Personal Experience
Learning from others in the field of growth marketing and conversion rate optimization (CRO) is essential, but it is critical to understand that each individual's journey is unique. Individuals should not disregard their own potential based solely on external validations such as social media likes or successes. Embracing one's own story and experiences allows for personal growth without the distraction of comparing oneself to others in the industry. The speaker emphasizes that anyone who feels driven to pursue their passions should act on that feeling, as personal fulfillment often comes from following one's own path.
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Listen to the best highlights from the podcasts you love and dive into the full episode