

AI Customer Voice Analysis with Juliana Jackson
Jun 7, 2024
Juliana Jackson, Associate Director of Data and Digital Experience at MediaMonks, shares her journey from selling internet in Romania to becoming a digital experience expert. She dives into AI customer voice analysis, discussing how sentiment and semantic analysis can revolutionize understanding customer feedback. Juliana emphasizes the significance of segmentation, especially between iOS and Android users. With insights on embracing failure and the value of curiosity, she inspires others to stay relevant and push boundaries in the digital world.
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