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12min chapter
AI Customer Voice Analysis with Juliana Jackson
No Hacks
Decoding Customer Insights
This chapter explores the essential steps in preparing and analyzing customer reviews, focusing on privacy principles and advancements in data analysis techniques. The discussion includes the transition from sentiment to semantic analysis, emphasizing the importance of data segmentation and visualization tools for uncovering critical customer behavior patterns. Key revelations about user differences between iOS and Android platforms and the potential for improved decision-making through meticulous data scrutiny are highlighted.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode