Introducing Launch’s New President - With Tammy Soares
Jan 30, 2024
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Tammy Soares, the new President of NTT DATA, discusses digital transformation and design-led thinking. They explore the impact of technology on industry and leadership lessons. The conversation delves into empowering the next generation of leaders and the potential of AI in customer experience.
Tammy emphasizes putting humans first in innovation, driving client success through technology's possibilities and people's needs.
She advocates for leading by example, empowering all, and fostering innovation regardless of title within organizations.
Emphasizing inclusivity and collaboration, Tammy stresses driving meaningful impact through proactive engagement and diverse perspectives.
Tammy highlights challenges in digital transformation like legacy technical debt, urging inclusivity and collaboration to drive holistic transformation.
She envisions a future where technology enhances human experiences, advocating for empathy in digital solutions and collaborative leadership.
Deep dives
Embracing Human-Centered Innovation in a Digital World
Tammy Sores, the new president at Launch by NTT Data, advocates for putting humans first in innovation. With over 25 years in digital, she emphasizes the intersection of people's needs and technology's possibilities to drive client success. She shares insights on past experiences with brands like Blackberry and Samsung, showcasing the evolution from traditional navigation methods to digital solutions, highlighting the transformative impact technology has had on everyday life.
Leadership Through Innovation and Collaboration
Tammy thrives in roles where she can influence and collaborate cross-functionally to drive game-changing experiences. Her passion for leadership stems from creating an environment where people thrive and feel empowered. She stresses the importance of leading by example and empowering others, regardless of their title, to foster innovation and impactful contributions within an organization.
Empowering Leadership Beyond Titles
Tammy emphasizes the significance of leading with or without authority, focusing on empowering individuals within the organization to drive meaningful impact. By creating inclusive spaces for diverse voices to be heard and fostering a culture of collaboration, she aims to encourage proactive engagement and diverse perspectives within teams. Balancing extroverted and introverted voices ensures a holistic approach to leadership and problem-solving.
Navigating Business Transformation Challenges
Businesses face challenges in digital transformation due to operational structures, budget constraints, and skills gaps. Tammy highlights the struggle with legacy technical debt and the necessity to embrace digital innovations for growth and efficiency. She emphasizes the need for inclusivity and collaboration across functions to tackle overarching business problems effectively and drive holistic transformation.
Unlocking Future Tech Possibilities with Empathetic AI and Generative Models
Tammy discusses the revolutionary potential of Generative AI and empathetic technologies like digital humans in enhancing customer experiences. She explores the convergence of human-centric digital interactions and the transformative power of AI-driven empathy. By leveraging technology to augment human interactions and focusing on growth strategies, she envisions a future where AI enhances, not replaces, human-centric experiences.
Fostering Collaboration for Sustainable Growth
Tammy advocates for collaborative, cross-functional problem-solving to drive sustainable growth and innovation. By straddling different roles and actively engaging with diverse teams, she promotes inclusivity and innovation across organizations. Encouraging a mindset shift towards holistic problem-solving and inclusive decision-making, Tammy emphasizes the value of collaborative leadership in fostering momentum and impactful outcomes.
Evolving Human-Centered Digital Experiences
In the face of technological advancements like Generative AI and empathetic digital interactions, Tammy emphasizes the importance of bringing humanity back to digital engagement. By infusing empathy into digital solutions and leveraging AI to enhance human interactions, she envisions a future where technology complements and elevates human experiences. Tammy advocates for using technology to address skills gaps and customer needs, aligning business growth with human-centric digital strategies.
The Future of Leadership in a Digitally Transformed World
Tammy envisions leadership evolving to embrace inclusivity and collaboration across functions in driving growth and innovation. She advocates for a shift in mindset towards holistic problem-solving and human-centric digital strategies. By leveraging emerging technologies like Generative AI and empathetic digital solutions, she sees leadership empowering teams to harness the transformative potential of technology while preserving human-centered experiences.
Closing Thoughts on Digital Transformation and Human-Centered Innovations
Tammy concludes with optimism for the future of digital transformation and human-centered innovations. She highlights the transformative impact of technologies like Generative AI and empathetic digital interactions in enhancing customer experiences and driving sustainable growth. By fostering collaboration, inclusivity, and innovation, Tammy envisions a future where technology enriches, rather than replaces, human interactions, paving the way for impactful and human-centric digital transformations.
NTT DATA has a new President! Tammy Soares has decades of experience in digital transformation and design-led thinking. This week on Catalyst Tammy joins Clinton to discuss her new position at Launch by NTT DATA. They discuss why she’s excited to join the Launch team. She shares some leadership lessons and explains how technology can transform industry, business and lives.
