Empowering the Next Generation of Leaders

The chapter discusses the importance of empowering individuals in lower ranks to be leaders without formal titles, fostering inclusivity, and promoting collaboration. It shares insights on problem-solving strategies and leadership examples, including a project within a toy company that required a pivot in thinking to create a digital experience for parents. The narrative underscores the value of building trust, challenging clients for alternative solutions, and providing an outside-in perspective for organizational improvement.