The Importance of Empathy in Change Management

Empathy plays a crucial role in effectively managing change within a team. Leaders must recognize that change can be unsettling for many employees, regardless of whether it is perceived as good or bad. An example highlighted is Lou Gerstner's approach at IBM, where he conducted a listening tour before implementing changes, allowing him to tailor his strategy based on the concerns and insights of employees. By showing understanding and considering their feelings, leaders can foster a more accepting environment for change.