Good Work with Barrett Brooks cover image

Good Work with Barrett Brooks

Mom: Ann Brooks on What They Don’t Teach You in Business School

Feb 11, 2025
Ann Brooks, a seasoned expert with nearly 40 years in sales and leadership, shares invaluable insights on navigating the corporate world. She discusses building high-performing teams and the balance between support and accountability. Ann reflects on her early career at Xerox and the challenges of being a primary breadwinner in a male-dominated environment. Personal stories filled with humor and resilience emphasize the importance of cultural identity, hard work, and leading with integrity in both life and business.
01:50:27

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • The importance of customer care and transparent communication is emphasized as a vital strategy for building long-term business relationships.
  • Family influence, especially from a maternal figure, plays a crucial role in shaping work ethics and leadership philosophies.

Deep dives

The Importance of Client Care

Taking care of customers is emphasized as a cornerstone for building loyalty in business. Regular client reviews and transparent communication about investments and cash flow are crucial for fostering trust. This hands-on approach leads to a depth of loyalty from clients, demonstrating that attentive service can significantly enhance business relationships. The speaker underlines the success of this method as a repeatable process that yields long-term benefits.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode