Keys To The Shop : Equipping Coffee Shop Leaders 546: Tools That Every Coffee Shop Should Have
Jun 23, 2025
Discover the vital non-physical tools that can elevate your coffee shop beyond gadgets. Learn how to separate handbooks from daily manuals for better staff efficiency. Uncover ways to define values with real-life applications and create a hospitality guide that enhances the customer journey. Explore detailed drink guides, cleaning SOPs, and a playbook for common scenarios. Understand the importance of intentionality in creating a unique brand experience. It's about building habits over time for lasting success!
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Separate Manual From Handbook
- Manuals and handbooks should be separate: manuals for daily tools and handbooks for legal/reference material.
- This separation increases practical use and prevents important operational tools from being ignored.
Make Values Tangible And Specific
- Articulate values as specific behaviors across product, place, people, and customers with street-level examples.
- Use those examples to guide hiring, training, and daily decisions so values become actionable.
Document Hospitality Workflow
- Create a hospitality guide that defines customer service workflow step-by-step from arrival to departure.
- Align that workflow to your values so staff know the ideal customer experience and can correct deviations.
