Membership Geeks Podcast with Mike Morrison What To Do (And What to Avoid) When Someone Cancels Their Membership
Aug 20, 2019
Exploring how to effectively handle membership cancellations, including retaining members with personal appeals and understanding reasons for cancellations. Tips on making the process easy but the decision difficult, prioritizing customer satisfaction, and managing cancellations positively for long-term success.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Retaining Members Who Want to Cancel
02:25 • 9min
Strategies for Handling Membership Cancellations
11:20 • 2min
Prioritizing Customer Satisfaction in Subscription Cancellations
13:38 • 5min
Handling Membership Cancellations Positively and the Benefits of Doing So
18:14 • 2min