The Futur with Chris Do

The Top 5 Ways to Lose Existing Clients - With Chris Do | Episode 327

37 snips
Feb 12, 2025
In this insightful solo discussion, key mistakes that creatives make in client relationships are laid bare. Poor responsiveness and inflexibility can drive clients away, while unclear processes create confusion. Understanding client needs is crucial, as is open communication. Expecting clients to grasp complex creative language only adds to the disconnect. Most importantly, taking relationships for granted can be detrimental. Practical tips are shared to help nurture and strengthen these valuable connections.
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ADVICE

Be Responsive

  • Respond to clients quickly, within hours not days.
  • Even without a complete answer, acknowledge receipt and assure a timely response.
ADVICE

Be Flexible

  • Be flexible and open to client input; it's a collaborative effort.
  • View client suggestions as opportunities for improvement, even if challenging.
ADVICE

Clear Process

  • Establish a clear process for client onboarding and next steps.
  • A defined system instills confidence and professionalism.
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