In this quick yet impactful solo episode, Chris Do outlines the five biggest mistakes creatives make that risk losing their clients. From the pitfalls of poor responsiveness and inflexibility to the dangers of unclear processes and taking client relationships for granted, Chris offers practical advice on how to safeguard and nurture these valuable connections.
He emphasizes the importance of keeping clients informed, creating inclusive communication, and consistently engaging in dialogue to ensure alignment and trust. This episode provides essential insights for creatives aiming to build lasting client relationships and avoid common missteps.
Timestamps:
(00:00) Introduction to solo episode
(00:38) Importance of client retention
(01:00) Mistake 1: Lack of responsiveness
(01:51) Mistake 2: Inflexibility and resistance to input
(03:00) Mistake 3: Unclear process or next steps
(04:13) Mistake 4: Expecting clients to speak “creative language”
(05:39) Mistake 5: Taking relationships for granted
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