NHS England Podcast Modern General Practice – Top tips for successful triage
10 snips
May 7, 2025 
Minal Bakhai, National Director at NHS England and an experienced GP, joins fellow GP Mateen Olai to discuss groundbreaking advancements in digital triage within General Practice. They unveil the transformative potential of online services in reducing wait times and improving patient experiences. The conversation dives into overcoming challenges in implementing these systems, emphasizing collaboration and communication. Additionally, they highlight how data-driven strategies can enhance care models and ensure practices meet local patient needs effectively.
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Digital Triage Enhances Care Allocation
- Digital triage in modern general practice enables assessing and prioritizing patients based on need, not first-come-first-served.
- It combines patient complaints with population health data for safer and equitable care allocation.
Customize Tools and Roles
- Tailor digital triage tools to fit your practice's population needs for best results.
- Use clinicians or care navigators for triage depending on your practice model and goals.
Written Digital Contact Eases Demand
- Use written digital communication for triage to ease difficult conversations and improve efficiency.
- This can eliminate the traditional 8am phone rush by smoothing demand throughout the day.