Modern General Practice – Top tips for successful triage
NHS England Podcast
00:00
Revolutionizing Digital Triage in Primary Care
This chapter explores the evolution and implementation of digital tools in general practice, focusing on the role of online services in improving efficiency and patient management. It highlights the importance of structured triage in addressing patient requests, detailing the distinct roles of clinical triage and care navigation. The discussion emphasizes user-centered design, the benefits of digital triage, and the necessity for innovative solutions to meet the increasing demands of healthcare.
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