Start with the lowest level of communication and only escalate to higher levels when necessary.
Question the necessity of each meeting and limit the number of attendees to facilitate effective decision-making.
Deep dives
Minimizing unnecessary meetings and prioritizing work
Dan Kim, a programmer at Basecamp, believes that many meetings are unnecessary and can be major interruptions to real work. He suggests starting with the lowest level of communication, such as written messages or to-dos, and only escalating to higher levels, like video chats or face-to-face meetings, when necessary. Basecamp's product reflects this approach, offering various tools for communication depending on the need. To minimize meetings, Dan recommends not scheduling them in advance and questioning their necessity. Additionally, he suggests limiting the number of attendees to the minimum required for productive discussions.
Challenging the notion of work
Dan Kim emphasizes the importance of focusing on actual work, such as coding, designing, or writing, rather than being consumed by emails and meetings. He highlights that meetings are often associated with middle management roles and can lead to overworking. According to Dan, work should be centered around what creators produce, and meetings should serve as supportive elements rather than taking precedence. Basecamp's culture aligns with this perspective, with its product offering multiple avenues of communication that cater to different work styles and preferences.
Integration of cultural norms in the product
The cultural norms at Basecamp, including minimizing meetings and prioritizing effective communication, are reflected in the product design. The product provides various ways of communication, such as messaging, to-dos, and chat, ensuring that the preferences and needs of both introverts and extroverts are met. The focus on written communication and thoughtful responses aligns with the work style of many introverted employees. Basecamp's product design promotes inclusivity and accommodates different communication preferences.
Taking steps towards a low or no meeting culture
To transition towards a low or no meeting culture, Dan Kim suggests two approaches. For meeting callers, he advises testing the possibility of not having a meeting at all and considering the trade-off between the meeting and the productive work time it consumes. He also recommends keeping the number of attendees to a minimum, ideally around three people, to facilitate effective decision-making. For meeting attendees, Dan recommends questioning the necessity of attending each meeting and asking if their presence is essential. By implementing these steps, organizations can gradually shift towards a culture that values productive work over excessive meetings.
In almost every organization we visit, teams aren't just having bad meetings—they're having meetings to prepare for those meetings. The virus is spreading. And so we have to ask: when should we have a meeting? And how can we make them more effective when we do?
In this episode of Brave New Work, Aaron Dignan and Rodney Evans talk about why meetings are a symptom of other problems in the operating system and the path to a healthier meeting culture. Later, we’re joined by Dan Kim from Basecamp, who shares how the iconoclastic "calm company" delights in avoiding meetings unless they're absolutely necessary.
Learn more about Dan by visiting his website or connecting with him on Linkedin.