Wisdom From The Top with Guy Raz

Sprint: Dan Hesse

Jun 22, 2022

45:56

Highlights

AI Chapters

Episode notes

How to Reduce Customer Service Calls

01:37

What Do You Wish You Could Have Learned From Your Time at Sprint?

02:17

The Number One Reason People Are Calling Customer Care

02:54

Introduction

3min

A Brief History of Sprint Nextel

2min

How Did They Create Great Teams?

2min

The Future of Wireless Communications

3min

Sprint - What's the Story?

2min

The Sprint Nextell Merger Wasn't Meeting Its Objectives

2min

The C O Is Like the Chief Cheerleader for a Company, Right?

3min

Sprint and Extal - What Did You Find?

2min

The Murger of Equals

2min

10.

The Number One Reason People Are Calling Customer Care

3min

11.

How to Reduce Customer Service Calls

2min

12.

How Many Jobs Did You Have to Cut?

2min

13.

Business With Legal Zoom

3min

14.

Sprint Nextell - Culture Eat Strategy for Breakfast

2min

15.

Sprints Commercials

2min

16.

Sprint's Eyephones - What Did You Say?

2min

17.

The Eye Phones - What's the Business Model?

3min

18.

School Colors - The Code Switch Podcast

2min

19.

What's the Difference Between a Sprint Network and an Acquisition?

2min

20.

How Much Control Do You Have Over the Stock Price?

2min

21.

I'd Take My Son on a Tour of Google, Facebook, and Facebook.

2min

22.

What Do You Wish You Could Have Learned From Your Time at Sprint?

2min

23.

Don't Think Leaders Are Born

2min

Customers crave simplicity, Dan Hesse figured out early in his career, as he streamlined phone bills at Sprint. He saved 2 billion dollars, just by taking better care of customers in a few key ways. Plus, just how hard Sprint had to work to get the iPhone on its network, and the movie he hoped would change the company culture. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.