How to Reduce Customer Service Calls

The key to ity is fixing it at the front end. Make sure it never breaks. So if you have a product that never breaks, your customer service costs are really low. If you have aProduct that breaks a lot,your customer service calls are many and your costs are high. This an that would combine all the different costumes are just one flat rate. It sounds like that was really motivated by a necessity to to deal with this customer's service crisis. That was it. We viewed it as a market opportunity to differentiate ourselves."