InTouch with Terri Boosting Conversion Rates in Your Aesthetics Practice
Jul 17, 2024
Explore the art of transforming front desk teams in medical aesthetics into profit-generating powerhouses. Discover 18 actionable tips for improving phone communication and handling price objections with confidence. Learn why ongoing training is vital for outstanding customer experiences. Find out how standardizing messaging can enhance team effectiveness and why robust follow-up processes boost patient engagement. Finally, understand the key performance indicators that link training efforts to enhanced business results.
AI Snips
Chapters
Transcript
Episode notes
Empower Your Front Desk Team
- Empower your front desk team to excel in sales and phone communication.
- This is crucial for business success in medical aesthetics.
Essential Phone Etiquette
- Train your team to introduce themselves, ask for the caller's name and number, and maintain a positive tone.
- Ensure they can answer questions without transferring calls, which can break continuity of care.
Knowledge and Value Proposition
- Ensure your team knows your products, procedures, and unique value proposition.
- Standardize how your team communicates this value proposition for consistency.