In this enlightening episode of "In Touch with Terri," host Terri Ross shares her extensive expertise in the field of medical aesthetics, with over 16 years of experience in Fortune 500 companies and as the founder of Terri Ross Consulting. Terri delves into the crucial role of phone skills in transforming your front desk team into a powerhouse of efficiency and profitability.
She highlights 18 practical tips for enhancing phone communication, from handling price objections to navigating the patient journey seamlessly. By emphasizing continuous training and evaluation, Terri provides a blueprint for practices to boost their conversion rates and overall business success.
Key Takeaways:
- Investment in Training: Continuous training of front desk teams is essential for creating exceptional customer experiences and driving business growth.
- Handling Objections: Effective strategies for confidently navigating price inquiries can significantly boost conversion rates.
- Consistent Communication: Standardizing how your team communicates the practice's unique value proposition ensures consistency and effectiveness.
- Follow-Up Processes: Implementing robust follow-up processes can lead to improved patient engagement and increased revenue.
- KPIs and Evaluation: Regularly monitoring and analyzing key performance indicators (KPIs) helps connect training efforts to business outcomes.
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