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Fixable
How to help your team manage change
Nov 4, 2024
Dr. Kin Ong, a primary care doctor and Senior Director at SCAN Health Plan, shares valuable insights on managing constant change within healthcare organizations. The discussion emphasizes the significance of open communication and emotional intelligence to support teams during transitions. Strategies for avoiding burnout and fostering team engagement are highlighted. Dr. Ong also explores the importance of involving staff in discussions and celebrating small successes to maintain morale, making it clear that navigating change can empower teams rather than overwhelm them.
34:21
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Quick takeaways
- Effective change management hinges on understanding employee emotions and fostering open communication to maintain morale during transitions.
- Implementing technological innovations while involving staff in improvement discussions enhances service delivery and empowers team engagement.
Deep dives
Navigating Change Fatigue in Organizations
Change fatigue can significantly impact both employees and organizations undergoing transformation. Dr. Kin Ong at SCAN Health Plan faces the challenge of maintaining team morale while implementing necessary program innovations to support their members. Acknowledging that change is constant in the healthcare sector, he emphasizes the importance of addressing employee feelings and ensuring that their voices are heard during the process. By celebrating wins and facilitating discussions around challenges, organizations can create an environment where staff feel valued and engaged despite ongoing changes.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode