Fixable How to help your team manage change
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Nov 4, 2024 Dr. Kin Ong, a primary care doctor and Senior Director at SCAN Health Plan, shares valuable insights on managing constant change within healthcare organizations. The discussion emphasizes the significance of open communication and emotional intelligence to support teams during transitions. Strategies for avoiding burnout and fostering team engagement are highlighted. Dr. Ong also explores the importance of involving staff in discussions and celebrating small successes to maintain morale, making it clear that navigating change can empower teams rather than overwhelm them.
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Personal Advocacy Experience
- Dr. Ong's grandmother's dementia diagnosis inspired his career in geriatrics.
- His family's advocacy experience highlighted the system's complexity.
Prioritize Team Well-being
- Frances Frye advises focusing innovation efforts on the team's well-being, not just the members they serve.
- She suggests identifying areas where changes create friction or hesitation for the team.
Open Communication and Partnership
- Anne Morris suggests open communication with the team about organizational trade-offs.
- She advises involving them in finding solutions to balance member needs and team well-being.