Dr. Kin Ong

Dr. Kin Ong, a primary care doctor and Senior Director at SCAN Health Plan, shares valuable insights on managing constant change within healthcare organizations. The discussion emphasizes the significance of open communication and emotional intelligence to support teams during transitions. Strategies for avoiding burnout and fostering team engagement are highlighted. Dr. Ong also explores the importance of involving staff in discussions and celebrating small successes to maintain morale, making it clear that navigating change can empower teams rather than overwhelm them.