248: Four Brand Personas, Biggest Mistakes, and Best/Worst Clients with Adam Chaloeicheep
Dec 8, 2023
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Returning guest Adam Chaloeicheep and Jenny Blake discuss Together Agency's four personas of clients, the perils of navigating the brand strategy process with a CEO going through a spiritual awakening, and problematic types of clients who disrupt workflow. They also highlight the importance of trust and collaboration with clients, maintaining focus and structure in business, and appreciating and valuing the efforts of the design team.
Understanding the four personas of clients seeking brand strategy: blank canvas, Jekyll and Hyde, Frankenstein, and tune-up, is crucial for effective branding.
Effective communication and collaboration between clients and designers is essential to navigate challenges such as multiple stakeholders, unclear feedback, and clients going through spiritual awakenings.
Deep dives
The Four Personas in Brand Strategy
In this podcast episode, the host discusses the four personas that tend to come to the agency for brand strategy. The first persona is the 'blank canvas,' where clients have a business idea but no other elements. The second persona is the 'Jekyll and Hyde,' where a brand has brought them success but is now holding them back. The third persona is the 'Frankenstein,' which is when multiple design elements have been pieced together without cohesiveness. The final persona is the 'tune-up,' which refers to a brand needing a refresh to stay current. The host emphasizes the importance of understanding where clients are at in their branding journey to ensure effective strategy.
Challenges in Working with Design Clients
The podcast delves into some challenges designers face when working with clients. One recurring issue is having too many people involved in the design process, leading to confusion and a disjointed final product. Another challenge is when clients say, 'I'll know it when I see it,' without being able to provide clear feedback or direction. The podcast also discusses the difficulties that arise when clients go through spiritual awakenings, as their ideas and preferences may fluctuate, making it challenging to create a cohesive brand strategy. The speaker emphasizes the importance of effective communication, collaboration, and understanding between clients and designers to navigate these challenges.
The Process of Design and Iteration
The podcast explains the iterative nature of design and the importance of sitting with and evaluating designs over time. It acknowledges that the first few versions may not be perfect, but through the iterative process, the ideal design can be reached. The speaker highlights the need for designers to consider various factors, such as the visibility and legibility of designs, and how they will translate in different formats and platforms. The importance of factors like print methods, spines, and online thumbnails are also discussed. The speaker encourages clients to trust the process and work collaboratively with designers to achieve the best result.
Giving Permission to "Judge" and Letting Go
The podcast grants listeners the permission to judge for five minutes without holding back and then let go. It acknowledges that sometimes venting frustrations or criticisms can be cathartic and helps to move forward. The speaker encourages business owners to embrace this brief judgment session and then release any negativity. This permission slip allows for expression and exploration of critical thoughts, ultimately fostering growth and progress.
Are you running a Franken-Brand? A quick, inexpensive logo here. And then someone a few months later tries to write the brand strategy. And then another junior hire adds in graphics and you don’t even know where they came from. Suddenly, you have this brand that is cobbled together, and no one on the team is feeling compelled.
Today, returning guest Adam Chaloeicheep and I are picking up where we left off in episode 259: Has your Business Brand Become a Liability, diving into Together Agency’s four personas of clients who are ready to do brand work, the three types of clients that are deal-breakers for Adam, and the perils of navigating the brand strategy process with a CEO who is in the midst of a spiritual awakening.
More About Adam: Adam Chaloeicheep is co-founder of Together agency with his wife, Marisol Dahl, who I had the great pleasure of working with for five years in the early days of JBE. Adam is a creative business leader with over a decade of experience in a variety of startup areas including product and service concepting, building teams, operations, and brand-focused design and digital solutions. He is one of my closest friends (12 years and counting!), and a creative business leader with over a decade of experience in product and service concepting, building teams, and brand strategy. Together Agency is behind every big brand I have launched into the world including Pivot and Free Time.
🌟 4 Brand Stages
Blank Canvas—You have a business idea and nothing else. A branding exercise is helpful at this stage because you’re getting down, on paper, the core of what this business is and how it’s showing up in the world. It’s a really nice opportunity to align from the very beginning in a brand-forward way, from the name, to the strategy, to the identity.
Jeckyll/Hyde—Your brand has only gotten you so far, and now it’s holding you back. You’ve got some traction, got something really special, but you are losing out on bigger opportunities and need that rebrand to launch your business to the next phase.
Frankenstein—Piecemeal elements from different contractors, but no cohesive strategy. You have a brand that is cobbled together, and no one on the team is feeling inspired by it. It’s confusing, not inspiring and everyone hates working with it because there’s no clear way in how to use it.
Tune-up—The foundational strategy is strong, now there is an opportunity to see what is out of date, what elements can be refreshed or tightened up.
📝 Permission
“Judge the crap out of anything you want for five minutes!”
✅ Do (or Delegate) This Next
Adam says, “If you’re feeling spiritually lost, go figure that out before starting the brand strategy process.”