Craig Groeschel Leadership Podcast Using Adversity to Your Advantage | Will Guidara
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Jun 6, 2024 
Will Guidara, author of 'Unreasonable Hospitality', shares insights on the importance of being an excellent host as a leader, building connections, and creating a welcoming environment. He discusses valuable lessons learned from his father's leadership, navigating challenges in building a top-ranked restaurant, and emphasizing the significance of thoughtful feedback and embracing both success and failure. Will emphasizes the power of being strategically unreasonable in leadership and hospitality, focusing on creating memorable experiences and fostering relationships with guests.
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Scripted Service Failure
- Will Guidara had his team memorize spiels for a new menu, stifling their individuality.
- The New York Times criticized the scripted service, calling it a "Seder hosted by Presbyterians."
Apologize and Normalize Feedback
- Leaders should apologize to their team when their actions cause failure.
- This creates a culture where feedback, both praise and criticism, is normalized.
Hiring and Onboarding
- Hire people with integrity, a strong work ethic, and who fit the team's chemistry.
- Give new hires time to absorb the culture before giving them significant responsibility.