The chapter emphasizes the significance of providing constructive feedback to employees, focusing on criticizing behaviors over individuals and maintaining consistency. It discusses the value of assuming positive intentions and the need for non-emotional, growth-oriented feedback. The speakers explore public versus private feedback efficacy, the importance of timeliness and tailored communication, and strategies to empower creativity and nurture a culture of hospitality and excellence.
Of all the books Craig read in 2023, two stood out as top recommendations. Will Guidara’s "Unreasonable Hospitality" is one, and in this episode, Will shares why any organization will grow when they’re unreasonable about serving others.
Watch video and download the leader guide: https://www.life.church/leadershippodcast/using-adversity-to-your-advantage-will-guidara/