GEN C: Live from Consensus: Building a Brand on Blockchain Without Talking About Blockchain with Ben Leventhal of Blackbird
Jun 17, 2024
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Ben Leventhal, founder of popular restaurant brands, discusses building consumer-friendly crypto brands at Consensus. He prioritizes user experience over crypto jargon, shares advice for Web3 entrepreneurs, and explores utilizing blockchain for loyalty programs in restaurants. The episode emphasizes enhancing customer experiences and building trust through technology, transparent data opportunities, and navigating market fluctuations in the blockchain space.
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Challenges of Technology Integration in Restaurants
The podcast explores how technology integration in restaurants over time has detracted from building essential consumer-restaurant relationships. By obstructing this connection, technology has contributed to a gradual erosion that affects overall customer engagement. Small disruptions accumulate, emphasizing the importance of maintaining connectivity between restaurants and guests for sustained business success.
Apple's Advancements in AI Integration
The episode delves into Apple's advancements in AI integration, particularly focusing on enhancing Siri and integrating AI capabilities across their systems. Apple's partnership with Chat GPT and development of high-functioning machine learning chipsets highlight their commitment to improving user interactions through AI chatbots. Additionally, the podcast discusses potential future developments in voice-assisted search and AI chatbot capabilities by tech giants like Amazon.
From the Consensus stage, Ben Leventhal shares his philosophy of building consumer-friendly crypto brands by prioritizing user experience over crypto buzzwords.
Ben Leventhal, founder of restaurant brands like Eater.com and Resy, joins Sam Ewen on the stage at Consensus to discuss his latest venture, Blackbird, which aims to enhance the relationship between restaurants and customers through loyalty programs and payments built on blockchain technology. They explore Ben's philosophy of prioritizing user experience over crypto jargon and infrastructure when creating consumer-facing products. Ben also shares advice for other entrepreneurs looking to build successful Web3 brands. This episode was recorded live at Consensus 2024 in Austin, TX.
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"Gen C" features hosts Sam Ewen and Avery Akkineni. Executive produced by Jared Schwartz and produced by Uyen Truong. Our theme music is "1882” by omgkirby x Channel Tres with editing by Doc Blust. Artwork by Nicole Marie Rincon.