The Josh Bersin Company WhatWorks: Mastercard Evolves To Systemic HR™ - E193
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Oct 23, 2024 Nick Benaquista, SVP at Mastercard, shares insights on the company's innovative HR transformation towards Systemic HR. He discusses enhancing employee experiences through collaboration and technology, showcasing a shift away from siloed models. Nick highlights the importance of adapting HR roles and the successful implementation of programs like employee stock purchases. The conversation emphasizes continuous evolution in HR practices, driven by employee feedback and leadership commitment to creating meaningful experiences.
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Need for HR Transformation
- Mastercard's HR realized their model wasn't equipped for rapid growth and evolving employee expectations.
- They needed to operate at a greater scale and improve the employee experience.
HR Products and Experiences
- Mastercard's HR created a service catalog to map products, services, and employee experiences.
- Examples include onboarding, talent acquisition, total rewards, and a new employee stock purchase program.
Systemic HR Approach
- After clarifying roles and responsibilities, Mastercard HR focused on cross-functional collaboration.
- This was driven by the need to avoid siloed solutions and work together within systems.