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The Josh Bersin Company
WhatWorks: Mastercard Evolves To Systemic HR™ - E193
Oct 23, 2024
Nick Benaquista, SVP at Mastercard, shares insights on the company's innovative HR transformation towards Systemic HR. He discusses enhancing employee experiences through collaboration and technology, showcasing a shift away from siloed models. Nick highlights the importance of adapting HR roles and the successful implementation of programs like employee stock purchases. The conversation emphasizes continuous evolution in HR practices, driven by employee feedback and leadership commitment to creating meaningful experiences.
21:12
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Quick takeaways
- Mastercard's transformation to Systemic HR focuses on enhancing employee experience through technology and cross-functional collaboration among HR teams.
- The ongoing HR transformation at Mastercard illustrates the need for continuous adaptation and resource management to balance evolving organizational demands.
Deep dives
Focus on Employee Experience
Understanding the comprehensive needs of employees is essential for organizational growth, particularly within HR functions. An emphasis is placed on enhancing the overall employee experience by assessing current offerings and ensuring they adequately meet these evolving needs. A significant part of this transformation involves evaluating existing roles and responsibilities to cultivate a more efficient and responsive HR model. This approach aims to provide employees with faster access to the necessary services and resources that align with their expectations, especially considering the rapid growth observed at MasterCard.
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