In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR. Now in year 2 of the ongoing transformation, the company is continuing to change HR roles, jobs, operating models, and skills, and is using technology and AI to elevate the employee experience and its continuous business transformation.
Interviewee Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard
Company Mastercard, a leading US-based global payment solutions provider with 33,000 employees
Additional Information
The Systemic HR Operating Model
Why The World Needs A New Operating Model for Human Resources
The Mastercard HR Transformation Story
Keywords: Employee Experience, HR Technology, Systemic HR, AI in HR, HR capabilities, HR roles
