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Microsoft Teams Insider
Is AI the new UC? Enterprise Connect thoughts with Kevin Kieller
Apr 10, 2024
Kevin Kieller from enableUC and Microsoft MVP Tom Arbuthnot discuss the current state and future impact of AI in UC, focusing on Microsoft Teams. They cover AI terminology, user adoption, IT pros' role, and AI disrupting the Contact Center space.
24:39
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Quick takeaways
- Understanding AI terminology is crucial for IT Pros to maximize AI enhancements in UC.
- User training and adoption strategies are vital for sustainable value realization in AI-driven UC.
Deep dives
AI Influence in Communication Industry
The podcast delves into the increasing influence of artificial intelligence (AI) in the communication industry post-Enterprise Connect. AI emerged as a central theme discussed by most vendors, with 73 out of 171 sessions highlighting AI. Notably, Microsoft showcased its AI capabilities through features like meeting summaries and document analysis within Microsoft Teams, emphasizing the need for IT professionals to grasp AI terminology and concepts to leverage these enhancements effectively.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode