Exploring AI Value through User Engagement and Contact Center Metrics

Freshly back from Enterprise Connect, Kevin Kieller, Co Founder of enableUC and Microsoft MVP Tom Arbuthnot dive into the current state of AI in the UC and discuss its future impact on UC and how Microsoft Teams might play a central role for many organisations.

• Thoughts on Enterprise Connect 2024
• Understanding AI terminology
• Importance of user adoption and training in driving the value of AI in UC
• Role of IT Pros in AI landscape
• Potential for AI to disrupt the Contact Center space

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