Measurement Mistakes That are Costing You Millions
Mar 4, 2025
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Discover why your advertising performance may be misleading and learn how to fix it. Explore the hidden effects of Meta and YouTube ads on sales across various platforms. Understand the importance of incrementality over traditional metrics as brands increasingly navigate complex growth strategies. Mid-sized brands face unique challenges, and assessing customer acquisition metrics reveals the need for a multi-channel approach. Finally, uncover the significance of integrating e-commerce platforms for more accurate reporting and effective decision-making.
Brands must adapt their measurement systems to account for sales across all distribution channels to accurately assess ad spend efficiency.
Emphasizing the importance of re-engaging lapsed customers can significantly enhance marketing results and unlock growth opportunities.
Deep dives
Inefficiencies in Ad Spending
As brands grow, especially those in the $50 to $150 million range, a significant challenge arises in balancing their advertising expenditures between acquiring new customers and engaging existing ones. Many brands experience perceived degradation in the efficiency of their advertising due to outdated measuring systems that focus primarily on direct website revenue. This narrow perspective fails to account for broader distribution channels—such as Amazon and retail—where ad dollars are still generating sales, albeit not directly on the brand’s website. Therefore, adjusting measurement systems to consider total performance across multiple distribution platforms is crucial for accurately assessing ad spend efficiency.
Measurement Challenges in E-commerce
The current measurement systems heavily depend on short-term metrics like Multi-Touch Attribution (MTA) and New Customer Revenue, leading to a skewed view of ad performance. As brands broaden their distribution, confusion often arises when the same ad generates sales in multiple locations, complicating the attribution process. This lack of clear assessment can result in companies mistakenly believing their advertising efforts are failing, causing them to pull back on essential ad spending. Thus, adopting a more holistic view of media impact that includes all sales channels is necessary for informed decision-making.
Reevaluating Customer Definitions
Many brands operate under the flawed notion that once a customer always remains a customer, neglecting those who haven't purchased in a significant amount of time. Treating lapsed customers as potential new ones can yield better marketing results, yet brands often exclude them from advertising campaigns. This misclassification not only limits growth opportunities but also skews performance metrics for existing customer acquisition. Brands must redefine their targets, including lapsed customers, while adjusting marketing approaches to reactivate them effectively.
System Design and Operational Challenges
Operational inefficiencies often exacerbate measurement challenges, particularly when different sales channels each have their own P&L responsibilities. This results in disjointed data and missed opportunities for leveraging the total impact of advertising across platforms. To mitigate these issues, brands need to unify their internal reporting systems, enabling a comprehensive view of revenue generated from all channels. By conducting incrementality studies and operationalizing findings, companies can better allocate resources and create a sustainable advertising strategy that fosters growth.
If your paid media feels less effective than ever, your measurement system might be the real problem. Many 8-9 figure ecommerce brands are unknowingly starving their own growth because they’re looking at the wrong data. As brands expand beyond DTC into Amazon, retail, and omnichannel marketing, traditional metrics like MER and ncROAS no longer tell the full story.
In this episode, we break down the biggest measurement mistakes that are causing brands to pull back on ad spend too soon, leading to stalled growth and missed opportunities. If you want to know how to properly assess the efficiency of your ads—and stop making costly decisions based on incomplete or misleading data—this is a must-watch.
What You’ll Learn in This Episode:
Why your reported ad efficiency is lower than reality (and what to do about it)
The hidden impact of Meta & YouTube ads on Amazon & retail sales
How to assess incrementality instead of just relying on platform-reported ROAS
The #1 measurement mistake brands make when scaling to 8-9 figures
A step-by-step plan to fix your data and unlock scalable growth