Closing the Loop with Andrew Camel Reinventing Zapier for the LLM era With Mike Knoop, Co-Founder & Head of AI at Zapier
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Sep 8, 2023 
Mike Knoop, Co-Founder & Head of AI at Zapier, discusses how LLMs are transforming Zapier's business, driving 100x productivity improvements and deflecting customer support requests. They explore the role of LLMs in tool discovery, optimizing apps, and handling customer interactions. They discuss the vision for Zapier in this new world, challenges in building LLM-powered features, and evaluating model outputs. The episode also explores using language models for debugging, generating data, and improving error messages.
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Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 4min
Language models and automation
04:09 • 25min
Improving Error Messages and the Role of Language Models
29:36 • 4min
Using Code Interpretation, Validating JSON, and Generating Data with Offline Models
33:41 • 6min
Challenges of Evaluating and Comparing Model Outputs
40:08 • 3min
Building a Grammar for Every Possible Action on Zapier
43:18 • 5min