4min chapter

Closing the Loop with Andrew Camel cover image

Reinventing Zapier for the LLM era With Mike Knoop, Co-Founder & Head of AI at Zapier

Closing the Loop with Andrew Camel

CHAPTER

Introduction

Mike Neup, co-founder and head of AI at Zapier, discusses the crucial role of LLMs in Zapier's growth and their experimentation with use cases and form factors across the business. The episode explores progress made in customer support, go-to market motion, product development, and implementation challenges, as well as the potential for LLMs to revolutionize Zapier's UI/UX paradigm and expand their user base.

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