The Josh Bersin Company Lloyds Banking Group Describes Its $3B Business and Talent Transformation
Feb 4, 2025
Holly Quincey, Chief Talent Officer at Lloyds Banking Group, is at the forefront of a £3 billion transformation that goes beyond business. She discusses the bank’s shift from traditional methods to a tech-centric, customer-focused culture. Key initiatives include a skills-based hiring approach and the in-house development of leadership programs like 'Prescient' for top executives. Holly also highlights significant cost savings from revamped recruitment strategies, emphasizing alignment between talent acquisition and the organization’s future skills needs.
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In-House Executive Hiring
- Lloyds Banking Group brought executive hiring in-house, creating a blended team.
- This saved millions and combined external market insights with internal organizational knowledge.
Prescient Leadership Program
- Lloyds developed "Prescient", an in-house leadership development program for its top 340 leaders.
- It uses tools like Hogan and Raven assessments, 360 feedback, and external benchmarking.
India Tech Hub
- Lloyds built a tech and digital hub in India with 2,500 employees in 2023.
- Holly Quincey led the recruitment effort for this initiative from its inception.