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The Skift Travel Podcast
Megatrends 2024: Artificial Intelligence, the Ozempic Era and Extreme Wellness
Feb 9, 2024
Exploring the impacts of AI, Ozempic era, and extreme wellness on the travel industry, from AI concierge hype to practical applications, to the rise of extreme wellness experiences in luxury travel. Discussions on AI in hotel operations, personalized search experiences, language models, and consumer adoption challenges in the hospitality industry.
33:24
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Quick takeaways
- AI streamlines travel operations, shifting focus to guest interactions.
- Extreme wellness trend in luxury travel emphasizes performance and personalized services.
Deep dives
AI Transforming Travel in 2024
AI in travel is evolving beyond trip planners, with applications now focusing on back-office tasks, customer service streamlining, and operational efficiencies in travel companies. For instance, AI is being used by Airbnb for customer service, where it can instantly process vast guest experiences, providing efficient resolutions. This shift towards AI integration in travel operations promises improved productivity, allowing staff to focus on guest interactions.
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