The Skift Travel Podcast

In this episode of the Skift Travel Podcast, Editor-in-Chief Sarah Kopit and Head of Research Seth Borko sit down with Warren Fields, CEO of Pyramid Global Hospitality, one of the largest hotel management companies in the world. Fields offers a rare inside look at how hotel operators really think, from the economics of rising costs and stagnant revenues to the ongoing talent challenges reshaping hospitality. The conversation spans the full landscape of hotel operations: why management companies are in the “value creation business,” how Pyramid negotiates healthcare, insurance, and labor efficiencies at scale, and why personalization is becoming the new standard for both branded and independent hotels. Fields also shares his views on AI’s practical role in hotel operations, the future of non-alcoholic beverage trends, and the generational shift reshaping hotel jobs and workplace expectations. Plus, he gives candid advice to travelers on how to get better service, reflects on the industry’s most outdated habits, and explains what truly makes a hotel stay feel memorable. A sharp, behind-the-scenes look at the business of running hotels today. This episode is brought to you by ⁠⁠⁠⁠Amazon!⁠⁠⁠⁠ To learn more, go to ⁠⁠⁠⁠advertising.amazon.com⁠⁠ Connect with Skift: LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

On this episode of the Skift Travel Podcast, hosts Sarah Kopit and Seth Borko sit down with Ken Cruse, CEO and Co-Founder of Soul Community Planet, one of hospitality’s most unconventional emerging brands. Cruse, whose background spans Marriott, Host Hotels, and Sunstone Hotel Investors, walks us through why he left the traditional hotel playbook behind to build a vertically integrated company centered on conscious living. Ken breaks down the philosophy that drove SCP’s creation, from its biophilic design and wellness-driven experiences to its “fair trade pricing” model that lets guests decide what they believe their stay was worth. He also talks candidly about the inefficiencies he sees across the industry, how AI and automation are reshaping hotel operations, the surprising demographics of the so-called “mindful traveler,” and how SCP raised 210 million dollars in venture capital for an asset-heavy hospitality concept. If you want a fresh perspective on what the next generation of hospitality brands might look like, why premium pricing doesn’t scare off today’s traveler, or how a hotel can blend community, wellness, and sustainability without losing financial discipline, this conversation offers a rare inside look. This episode is brought to you by ⁠⁠⁠Amazon!⁠⁠⁠ To learn more, go to ⁠⁠⁠advertising.amazon.com⁠ Connect with Skift: LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of the Skift Travel Podcast, Sarah Kopit and Seth Borko unpack one of the biggest stories in global tourism right now: Saudi Arabia’s explosive push to become a world travel hub. Fresh off a reporting trip to Riyadh, Sarah shares on-the-ground insights from Tourise—including the scale of development, the country’s prestige mega-projects, and the challenges of turning early momentum into mass-market appeal. Seth analyzes Saudi’s real tourism numbers and what they reveal about the nation’s long-term strategy. The episode also breaks down Google’s latest move into AI-powered travel booking and what it could mean for OTAs like Expedia and Booking. Plus, the hosts revisit the Marriott and Sonder fallout, debate a controversial bet tied to the Epstein files, and wrap the show with their weekly winners and losers ahead of the Thanksgiving holiday. Presented by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

Gordon Smith, Airline Editor at Skift and host of Airline Weekly Lounge, joins to explore why ultra-low-cost carriers thrive in Europe while struggling in the U.S. They discuss Ryanair's audacious social media tactics and the perception of fare value in the U.S. market. The conversation reveals how rising costs, competition, and loyalty programs impact airline choices. Additionally, they dive into the differences in European and American pricing strategies and how geographical factors influence profitability. It's a fast-paced analysis you won't want to miss!

In this episode of the Skift Travel Podcast, Editor-in-Chief Sarah Kopit and Head of Research Seth Borko unpack a big week in travel and politics. Fresh off Skift Global Forum East in Abu Dhabi, they discuss how the center of gravity in global tourism is moving eastward and what it means for destinations across the Middle East and Asia. Then, they share exclusive insights from Skift’s interview with New York City’s newly elected mayor, Zohran Mamdani, who reveals plans to boost the city’s tourism budget, tackle Airbnb regulation, and appoint a “tourism czar” ahead of the 2026 World Cup. The conversation wraps with highlights from Abu Dhabi’s aviation boom, TripAdvisor’s restructuring, and a surprising “winner of the week” involving pampered falcons. Presented by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

In this episode of the Skift Travel Podcast, Editor-in-Chief Sarah Kopit and Head of Research Seth Borko are joined by aviation attorney Jennifer Trock, a partner at Morgan Lewis and one of the leading legal minds in global aviation. Together, they unpack what the latest U.S. aviation legislation means for travelers — from a $12.5 billion overhaul of air traffic control to the slow path toward airport privatization. The conversation also explores the rise of electric vertical takeoff and landing (eVTOL) aircraft, the regulatory hurdles ahead, and how the race toward flying taxis could redefine short-haul travel by 2028. Presented by ⁠⁠⁠⁠⁠⁠⁠⁠⁠EF World Journeys⁠⁠⁠⁠⁠⁠⁠⁠⁠. Connect with Skift: LinkedIn: ⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠ Subscribe to @SkiftNews and never miss an update from the travel industry.

Discover why over a million European tourists are skipping the U.S. and what it means for global travel. The hosts dive into shifting traveler behavior, sustainability challenges, and the economic significance of the U.S.-Europe travel corridor. Insights from airline and rail leaders reveal competitive strategies, while discussions on pricing and subscription fatigue paint a picture of modern travel trends. Plus, fun predictions and tips for long-haul flights offer practical takeaways for savvy travelers!

Glenn Fogel, the CEO of Booking.com and Booking Holdings, discusses the transformative impact of AI on the travel industry. He shares insights on Booking's evolution and how agentic AI is set to redefine customer experiences. Fogel dives into the company's partnerships with major AI players like ChatGPT, revealing how they aim to enhance the 'connected trip' vision. He also addresses competition with Airbnb, regulatory hurdles in Europe, and the future of pricing transparency, offering a glimpse into the evolving landscape of travel technology.

Brian Chesky, Co-founder and CEO of Airbnb, shares insights on the company’s evolution in a conversation with Rafat Ali. He discusses Airbnb's expansion beyond home stays into services like in-home chefs and experiences, addressing the demand for integrated travel offerings. Chesky explains how Airbnb plans to tackle slowing growth through enhanced marketing and a renewed focus on hotels and global markets. He also highlights the potential impact of AI on travel, including smarter searches and app interfaces, signaling a transformative era for Airbnb and the industry.

Anna Nash, President of Explora Journeys, is a luxury hospitality expert with a background at renowned brands like Aman and Belmond. In the conversation, she discusses redefining cruising as 'ocean travel' by positioning ships as floating boutique hotels. Nash highlights the focus on wellness and cuisine, aiming to please both seasoned cruisers and first-timers. She also explores the importance of sustainability, unique itineraries, and how emotional experiences shape modern luxury travel. Explore the innovative approach to creating memorable journeys at sea!