Airline loyalty programs have long been considered highly valuable assets, generating significant revenue through credit card partnerships and brand affiliation. However, recent changes have made earning and redeeming miles increasingly complex, prompting frustration among everyday travelers. Lounges are overcrowded, and higher spending thresholds mean only top-tier customers maintain easy access to premium perks. Meanwhile, regulators are scrutinizing these programs for their lack of transparency and consumer fairness, leaving the future of airline loyalty uncertain.Read the feature story: Are Loyalty Programs Fair? The Backlash Against Airlines’ Most Valuable AssetConnect with SkiftLinkedIn: https://www.linkedin.com/company/skift/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Facebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/Threads: https://www.threads.net/@skiftnewsBluesky: https://bsky.app/profile/skiftnews.bsky.socialX: https://twitter.com/skiftSubscribe to @SkiftNews and never miss an update from the travel industry.

Pranavi Agarwal, a Senior Research Analyst at Skift Research, dives into the shifting landscape of hotel bookings. She discusses how technology is leveling the playing field, with platforms like Google helping boost direct bookings. The rise of post-pandemic consumer preferences emphasizes trust and personalization, reshaping loyalty programs. Agarwal also highlights increased competition as OTAs falter against wholesalers and corporate agents, while independent hotels find new opportunities through social media and strategic partnerships.

Alexa Lopez, Head of Strategic Communications and Public Affairs at the TSA, shares insights on holiday travel challenges as the agency prepares for its busiest season. She discusses innovative strategies like humor in social media to enhance public perception and new technologies such as facial recognition to streamline security. The conversation highlights the TSA’s commitment to improving customer experience and employee morale through fair compensation, ultimately aiming to create a safer and more efficient travel environment.

This special edition of the Skift Travel Podcast looks at Airbnb's future strategic direction and its ambitions to diversify its offerings beyond short-term rentals. Skift CEO Rafat Ali is joined by AirDNA Chief Economist Jamie Lane to discuss Airbnb's plans to create billion-dollar businesses annually, reintroduce and scale experiences, explore new markets, and build innovative services for hosts and guests. They also examine the broader implications of these moves, such as leveraging technology, AI, and trust systems to enhance the platform, while maintaining a focus on customer experience and loyalty.Three Key Takeaways:Diversification Beyond Accommodations: Airbnb aims to launch billion-dollar ventures annually, expanding into services like co-hosting, guest experiences (e.g., in-unit chefs, local experiences), and possibly adjacent sectors like car, plane, or equipment rentals. The company is leveraging its existing trust ecosystem and large user base to scale these initiatives organically.Revamping Experiences and Loyalty Programs: The relaunch of Airbnb Experiences in 2025 will test the company's ability to engage guests with curated, memorable activities while exploring an Amazon Prime-like loyalty model to enhance customer retention through benefits such as discounted fees, gym memberships, and co-working space access.Leveraging Data and AI for Personalization: Airbnb plans to use AI and user profiles to personalize travel recommendations, improve matchmaking between hosts and guests, and potentially offer targeted ads. This could position Airbnb as a central hub for travel and services, analogous to Amazon's dominance in retail.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

For this special episode, Sarah Nelson, International President of the Association of Flight Attendants (AFA), sits down with Skift Editor-in-Chief Sarah Kopit to discuss critical issues shaping the aviation industry. From labor rights and union efforts to health, safety, and sustainability, Nelson provides candid insights into the challenges and opportunities facing aviation workers and their unions. She also highlights the changing workforce dynamics, especially with the influx of Gen Z talent, and reflects on the lessons learned from the pandemic.Key TakeawaysUnion Efforts at Delta Airlines: Despite past unsuccessful attempts to unionize Delta flight attendants, a growing pro-union sentiment among the public and a new wave of Gen Z workers are reinvigorating efforts. Nelson attributes Delta's introduction of boarding pay to union pressure, emphasizing how organizing benefits all workers.Gen Z’s Impact on the Workforce: Nelson acknowledges the unique energy and collaborative spirit Gen Z brings to the workforce. While their focus on collective action is a strength, their lack of experience with aviation's past hardships presents a challenge in building urgency around labor issues.Health and Safety Advocacy: The AFA has played a pivotal role in addressing workplace health and safety issues, including radiation exposure, disrupted circadian rhythms, and extreme cabin temperatures. Nelson emphasizes that these efforts not only protect employees but also enhance passenger experiences.The Pandemic’s Lessons: The pandemic underscored the importance of swift, simple solutions and clear communication. Nelson credits the AFA's proactive approach to safety standards and the Payroll Support Program for helping the industry avoid massive layoffs and ensuring a smoother recovery.Fighting Inequality in Aviation: Nelson highlights the problem of two-tiered employment systems, where regional airline workers often earn significantly less than their mainline counterparts despite performing similar work. She advocates for equal pay and improved working conditions to address attrition and ensure sustainability.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

For this week's podcast, host Sarah Kopit is joined by Jane Poynter, a founder of the space tourism company Space Perspective to discuss the next frontier of travel. Kopit recently wrote a feature story about how the industry has developed over the last two decades, as well as where it is now positioned.Highlights of their conversation include:Growth of the Space Economy: The space tourism sector is rapidly expanding, with Space Perspective being part of a larger movement toward space accessibility. Developments such as private space stations, lower launch costs, and increased commercial interest suggest a thriving space economy that could soon become mainstream.Space Tourism through Balloons: Space Perspective, founded by Jane Poynter and Taber MacCallum, is pioneering a unique form of space tourism using high-altitude balloons instead of rockets. This method provides a smooth, slow ascent to the edge of space, offering passengers an experience akin to a luxurious space lounge.Accessibility and Affordability: Space Perspective’s goal is to make space travel accessible and affordable. Their current ticket price of $125,000 is lower than other space tourism options, with plans to reduce costs further in the future. The experience is designed to be as seamless as a plane ride, eliminating the need for intense training.Environmental and Safety Considerations: The balloons are filled with hydrogen, making the flights carbon-neutral. Extensive safety measures include a legacy balloon technology tested by NASA, multiple backup parachute systems, and real-time monitoring by the FAA and Coast Guard.The Impact of Viewing Earth from Space: Poynter emphasized the profound impact of viewing Earth from space, which often shifts people's perspectives and worldviews. Space Perspective hopes that by allowing more people to experience this, it will foster a stronger connection to Earth and inspire positive change.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry.

Airlines Editor Gordon Smith joins Seth to discuss all things airlines. First, the growing prevalence of premium cabins and products in aviation. Secondly, the quiet but noticeable divestment from China by many western airlines, the subject of Gordon's recent feature story "Why Are Airlines Quiet Quitting China?".Key Points Airlines are enhancing brand positioning by investing in premium cabins like first class, business class, and premium economy. Western airlines are quietly reducing their presence in China due to geopolitical and economic pressures, without fully exiting the market. The restriction on using Russian airspace increases operational costs for European airlines flying to China. SummaryAirlines are increasingly investing in premium cabins, including first class, business class, and premium economy, to enhance their brand positioning and appeal to high-margin passengers. This move reflects a commitment to long-term enhancements despite the high costs and operational challenges involved. Meanwhile, Western airlines are adopting a 'quiet quitting' approach in China by reducing flight frequencies and cutting routes due to economic and geopolitical pressures, notably the restriction on using Russian airspace, which affects European carriers' operational costs.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry

According to a new Skift Research report on U.S. travel trends, family travel constitutes the largest segment of U.S. leisure travel.The report’s lead author, Skift Research Manager Varsha Arora, joins Seth and Sarah to talk about what it means for the business of travel.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry

The United Arab Emirates has moved quickly since 2022 to establish its very own gambling hub in the once sleepy emirate of Ras Al Khaimah, with gaming resorts from big hitters MGM and Wynn Resorts in the works amidst a slate of regulatory action and marketing. Skift Middle East Reporter Josh Corder joins the program to discuss how this could be one of the biggest shifts in tourism in modern memory.Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry

The actions of governments can move markets as much, if not more than, any business or technological development. In this episode Sarah is joined again by Skift Managing Editor Lex Harris to discuss the implications of global immigration policies, the results of the upcoming U.S. presidential election and politics in general, on the business of travel. Connect with SkiftLinkedIn: https://www.linkedin.com/company/skift/X: https://twitter.com/skiftFacebook: https://facebook.com/skiftnewsInstagram: https://www.instagram.com/skiftnews/WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/Subscribe to @SkiftNews and never miss an update from the travel industry