Episode 134: Unpacking Doodle's Growth Strategy with Stephanie Leue, Chief Product Officer at Doodle
Aug 30, 2023
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Stephanie Leue, Chief Product Officer at Doodle, shares insights on transitioning to a subscription-based model, organizational support, and the role of data in decision-making. They discuss deprecating features, connecting data to revenue, addressing declining numbers, and maintaining simplicity while growing.
Understanding how different personas interact with the product is essential for delivering value to customers in a B2B model.
Transitioning from an ad-based to a subscription-based business model requires identifying valuable features and striking a balance between free services and monetization.
Deep dives
Transition from B2C to B2B and the Complexity of Multiple Personas
The podcast episode delves into the transition of Doodle from a B2C model to a B2B model and the challenges that arise when dealing with multiple personas in the product lifecycle. The complexity of B2B businesses is discussed, particularly when handling admins, payers, and end-users. The speaker emphasizes that understanding how different personas interact with the product is essential for product managers and organizations to effectively deliver value to their customers.
The Challenges Faced during a Major Platform Refactoring
The episode recounts a challenging experience at Doodle, where the platform underwent a major refactoring, merging two separate platforms into one. This process aimed to unite free and subscribed customers and facilitate seamless upgrades. However, the launch of the new platform was accompanied by significant downtime and the deprecation of certain features. The speaker shares insights into the journey taken to address customer complaints, prioritize feature restoration, and maintain customer satisfaction.
Transition to Subscription Model and Monetization Strategy
The episode highlights Doodle's strategic decision to transition from an ad-based to a subscription-based business model. This shift was driven by the difficulty of monetizing through advertisements and the market trend favoring subscription-based services. The speaker explains how Doodle implemented a monetization strategy, including putting certain features behind paywalls and conducting pricing experiments. The company focuses on identifying features that customers find valuable and are willing to pay for, ensuring a balance between providing free services and driving monetization.
Building a Product-Led Organization and Product Team Transformation
The episode explores the transformation of Doodle into a product-led organization under the leadership of Stephanie Loya, the Chief Product Officer. Stephanie emphasizes the importance of developing a clear vision, purpose, process, and performance measurement framework. She listened to team members, conducted one-on-one sessions, and focused on creating alignment, clarity, and collaboration within the organization. Stephanie's goal was to empower the teams by providing a solid product process and access to data and insights, enabling them to make better decisions and deliver value to customers.
In this episode of Product Thinking, Stephanie Leue, Chief Product Officer at Doodle, joins Melissa Perri to navigate the challenges and opportunities of transitioning from a free to a subscription-based model, the importance of a strong organizational support system, and the role of data in decision-making. They also shed light on Stephanie's leadership and focus on people, purpose, process, and performance that have helped Doodle navigate complex product challenges and achieve growth.
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