Ned MacPherson, Founder and Growth Lead at Endrock, shares his extensive experience in consumer analytics and e-commerce growth. He discusses innovative, low-risk strategies for revenue enhancement that avoid reliance on private equity. Ned highlights the significance of empirical-backed experimentation and the benefits of partnering with established firms to optimize brand value. He also emphasizes the importance of tailored data-driven methodologies to improve user experience and conversion rates, showcasing how thoughtful growth strategies can sustain e-commerce success.
Ned MacPherson emphasizes the importance of empirical-backed experimentation over predetermined practices to optimize revenue growth and user experience.
Endrock's organic growth strategy relies heavily on strong client relationships and referrals, showcasing the effectiveness of delivering quality service.
Deep dives
Foundation of Endrock
Endrock is a consumer analytics and growth agency that primarily serves the direct-to-consumer e-commerce market, as well as mobile and web applications. Founded seven years ago by Ned McPherson, the agency began by assisting smaller e-commerce brands in rebuilding their analytics structures, many of which had significant data governance issues. Over time, Endrock has evolved to handle a client range from sub $2 million annual sales to those exceeding $100 million. The initial focus on basic analytics setups paved the way for a more comprehensive approach to data-driven experimentation and growth strategies.
The Growth Experimentation Model
At Endrock, the growth strategy centers around empirically backed experimentation rather than relying on predetermined best practices. The team is adept at identifying performance gaps by analyzing data and presenting findings to clients in a comprehensible manner. This process involves offering actionable insights that can be tested, with the goal of optimizing metrics such as the add-to-cart rate on e-commerce sites. By leveraging a library of past experiments, Endrock can provide tailored strategies for brands to enhance their user experience and revenue.
Client Engagement and Retention
Endrock’s growth model is wholly organic and driven by client referrals, with a majority of new business stemming from existing clients. The team has prioritized building strong relationships with their clients, ensuring high retention rates, and delivering impactful results before transitioning to a broader sales strategy. The agency has achieved impressive growth metrics without any outbound sales efforts, largely due to their commitment to providing quality service. This focus on empirical results not only reinforces client trust but also fosters a continuous stream of new business opportunities.
Future Growth Pathways
As Endrock contemplates future growth, various options such as remaining independent, partnering with private equity, or merging with a larger marketing group are considered. McPherson emphasizes the importance of maintaining end-to-end client engagement and the unique empirical approach that defines Endrock's success. The potential for accelerated growth and resource access through strategic partnerships is appealing, yet concerns about losing the company's core values and culture persist. Ultimately, McPherson views continued client deliverability and retention as fundamental to whatever path the agency chooses in the future.
Ned MacPherson is the Founder and Growth Lead at Endrock, a consumer analytics and growth experimentation firm serving DTC, e-commerce, and retail brands. In his role, he leads cross-sector technical growth efforts. Before Endrock, Ned held roles including CMO, Head of Growth, and Head of Revenue at multiple e-commerce businesses.
In this episode…
How can you accelerate revenue growth without the risks associated with private equity or roll-ups? Empirical-backed experimentation is a method that involves partnering with larger, more experienced organizations. It can be a powerful option that minimizes potential risk. So how can you leverage this model to optimize value?
Endrock’s Founder and Growth Lead, Ned MacPherson, shares his alternative route to rapid growth and value creation. With host Todd Taskey, Ned explains the three options for revenue growth, the benefits of partnering with established firms, and how his business helps brands optimize their funnels.
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