The Josh Bersin Company Does Kindness Matter In Business? Today, Yes, More Than Ever.
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Mar 29, 2025 The discussion emphasizes that kindness is the antidote to today's workplace challenges. It reveals how fostering a culture of caring can boost employee satisfaction and productivity. The podcast highlights the significance of kindness in navigating changes brought by automation and AI, advocating empathy and listening. It contrasts kind corporate cultures with harsh environments, showing that kindness not only builds trust but also drives business success. Overall, it presents kindness as essential for transforming workplaces and enhancing employee engagement.
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Kindness and Turnover
- High-recognition companies, which demonstrate kindness and respect, have significantly lower turnover.
- Turnover is costly, impacting skills, rehiring expenses, productivity, and return on investment.
Kindness Combats Fear
- People fear change and the uncertainty of the future, especially with AI and economic shifts.
- Kindness, empathy, and listening can alleviate these fears and encourage transformation.
Tough Love at IBM
- Josh Bersin recounts a story about his best manager at IBM, a tough but kind leader.
- This manager's blend of tough love and genuine care inspired loyalty and high performance.
