The Josh Bersin Company
Does Kindness Matter In Business? Today, Yes, More Than Ever.
Mar 29, 2025
The discussion emphasizes that kindness is the antidote to today's workplace challenges. It reveals how fostering a culture of caring can boost employee satisfaction and productivity. The podcast highlights the significance of kindness in navigating changes brought by automation and AI, advocating empathy and listening. It contrasts kind corporate cultures with harsh environments, showing that kindness not only builds trust but also drives business success. Overall, it presents kindness as essential for transforming workplaces and enhancing employee engagement.
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Quick takeaways
- Emphasizing kindness in the workplace fosters trust and psychological safety, ultimately enhancing employee engagement and reducing turnover rates.
- Leaders must prioritize empathy and support during organizational changes, guiding employees through transitions to promote growth and adaptation.
Deep dives
The Decline of Kindness in Business
The importance of kindness in business is increasingly being questioned, as many leaders operate without empathy, opting for transactional success instead. Examples include layoffs being executed in unkind ways, where employees receive abrupt notifications with little regard for their dignity. This shift away from kindness has prompted concerns about the erosion of trust between employees and management; current statistics reveal that a substantial portion of workers believe their bosses are dishonest. Consequently, this lack of kindness not only diminishes morale but may also contribute to broader societal issues reflected in political discourse.
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