"Glad We Met: The Art and Science of 1:1 Meetings" by Steven G. Rogelberg
Jan 18, 2024
14:49
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Steven G. Rogelberg discusses the effectiveness of 1:1 meetings and highlights the impact on employee experience. He emphasizes the importance of active listening, finding the ideal balance and frequency, and the active role in these meetings.
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Quick takeaways
Active participation from the direct report is crucial for the value of one-on-one meetings, with the ideal balance being for the direct to speak between 50 to 90% of the time.
Regular one-on-one meetings, held either weekly or bi-weekly, significantly increase employee engagement and should include an agenda created with the involvement of the direct report.
Deep dives
The Potential of One-on-Ones
One-on-one meetings have a significant impact on both the direct report and the manager. They address tactical needs and shape the employee's experience and attachment to the organization. One-on-one meetings also promote manager success as they elevate the performance of direct reports and the team. However, research suggests that around 50% of employees find their one-on-ones sub-optimal, highlighting a potential blind spot for managers.
Talk Less, Listen More
Active participation from the direct report is crucial for the value of one-on-one meetings. The ideal balance is for the direct to speak between 50 to 90% of the time, while the manager actively avoids dominating the conversation. Encouraging the direct to share their solutions to problems and accepting their ideas, even if slightly different, fosters trust and commitment. This approach promotes action and perseverance, benefiting both parties involved.
Meeting Frequency and Agenda
Meeting every week or every other week is recommended to maximize the benefits of one-on-one meetings. Studies show that regular meetings significantly increase employee engagement. It is also important to have an agenda, either created in advance or during the meeting. The involvement of the direct report in agenda building is crucial. Simple agenda-building models, such as the listing approach, or using specific questions like 'How are you?' can effectively structure the conversation and ensure a balanced discussion of tactical and longer-term topics.
Every day, in offices around the world, there are an estimated 200 million one-on-one meetings. In "Glad We Met," Steven Rogelberg asks: are all those 1:1s run as effectively as possible?
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