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Big Technology Podcast
A Dozen Grueling Years At Amazon — With Kristi Coulter
Sep 13, 2023
Former Amazon employee and author Kristi Coulter discusses the state of Amazon today, her experience at the company, the paranoia within, difficulty switching jobs, and everything she wishes could've said at the exit interview. The podcast also explores Amazon's future plans, allegations against Amazon, leadership dynamics, working culture, approach to product development, impact of customer obsession, and the evolution of Jeff Bezos.
59:29
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Quick takeaways
- Amazon's focus on the customer has led to high expectations and demands, but also a commendable ability to innovate and deliver convenience.
- Amazon Go technology is expanding beyond convenience stores, with plans to implement Just Walk Out shopping experience in other stores.
Deep dives
The Evolution of Amazon and Its Culture
Over her 12-year tenure at Amazon, the author experienced both the positive and negative aspects of the company's culture. Despite the challenges, she stayed because of the exciting and ever-changing nature of the work. The focus on the customer is a double-edged sword, as it has led to high expectations and sometimes unreasonable demands. However, Amazon's ability to innovate, empower employees, and deliver convenience to customers is commendable. The company's operational practices, such as the Anton cord, tenant focus, and emphasis on written communication, are noteworthy and could be valuable for other organizations.
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Discover
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