Evolving Innovation: Amazon's Culture and Strategies

This chapter explores the evolution of Amazon's company culture, emphasizing the balance between innovation and bureaucracy over time. It discusses key operational strategies, such as the Andon Cord system for quality control, and the importance of front-loading decision-making through internal documents. The conversation also reflects on the implications of Amazon's focus on customer service and the innovative technology behind Amazon Go, addressing customer behavior and expectations in modern retail.

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