Breaking Banks Episode 517: Expectations vs. Reality: Latest Global Findings for Financial Services & Digital Identity
Nov 9, 2023
DeAndre Jones and John Stuckey discuss the misalignment between consumer priorities and investment in innovation in the financial services industry. They emphasize the importance of listening to customer expectations and simplifying financial apps based on feedback. The episode also explores the growth of digital financial institutions, the expansion of Clear into the FinTech space, and the challenges of trust and friction in digital identity verification.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Misalignment between consumer priorities and investment in innovation
02:19 • 9min
Continuous Innovation in Financial Services
10:49 • 14min
Growth of Digital Financial Institutions and the Need for Partnership
24:46 • 2min
Expanding Clear into the FinTech Space
26:41 • 8min
Balancing Trust and Friction in Digital Identity Verification
34:19 • 11min
Expansion of Identity Services and Milestones for Fintech
45:41 • 4min