Dental Unfiltered Episode 93 - Management Unfiltered | Mastering Patient Experience in Dental Practices w/ Whitnee Baldwin
May 29, 2025
Whitnee Baldwin, an office manager and dental consultant, discusses essential hiring strategies prioritizing customer service skills over experience. She shares her journey in the dental field, emphasizing the importance of building trust with patients. They dive into effective communication and leadership techniques that boost team morale and enhance patient experience. Whitnee highlights the significance of focusing on patient retention rather than just acquisition, showcasing how a collaborative dental team can significantly impact practice success.
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Whitnee's Rapid Dental Rise
- Whitnee started in dentistry with no prior experience after leaving a retail manager role for more family time.
- Within a year, she became an office manager, demonstrating rapid advancement through determination and leadership.
Hire Customer Service Over Experience
- Hire for customer service skills over dental experience to avoid retraining bad habits.
- Look for positive attitude and ability to handle patient interactions with enthusiasm and grace.
Assess Personality in Interviews
- Evaluate candidates' presence and personality during interviews, focusing on genuine interaction and smile.
- Skip candidates lacking the right patient-facing attitude as personality is crucial in dental roles.