Hidden Brain Making the Most of Your Mistakes
Jan 1, 2024
This week, Amy Edmondson, a Harvard Business School professor, shares her insights on how we can learn from mistakes. She discusses the difference between constructive failures that foster growth and harmful errors we should avoid. The conversation highlights the importance of a supportive culture in organizations, especially in high-stakes environments like healthcare. By embracing intelligent failure, she argues, we can transform setbacks into valuable learning opportunities, driving innovation and enhancing safety.
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Typo Bankruptcy
- Philip Davison Sebrey's company went bankrupt due to a typo by a government clerk.
- The clerk mistakenly listed his thriving company as being in liquidation.
Error Reporting Paradox
- Amy Edmondson's research revealed that better teams reported more errors, not necessarily made more.
- This was because a psychologically safe environment fostered error reporting.
Unexpected Correlation
- Edmondson's initial hypothesis that better teams make fewer errors was proven wrong by her data.
- She found a positive correlation between good teamwork and high error rates.