HBR IdeaCast Amazon CEO Andy Jassy on Agility, AI Strategy, and the Changing Role of Managers
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May 6, 2025 
Andy Jassy, the CEO of Amazon and former protégé of Jeff Bezos, shares insights on navigating leadership in a complex, tech-driven world. He discusses his push for a five-day return to office policy amid evolving workplace dynamics. Jassy emphasizes the need for agility in large organizations and how reducing managerial layers can stimulate innovation. He also explores Amazon's cutting-edge AI strategy, detailing how it focuses on foundational technology while enhancing customer experiences with innovative tools.
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Operate Like A Startup
- To operate like a startup, focus on solving real customer problems and empowering owners to act quickly and autonomously.
- Emphasize speed, risk-taking, and scrappiness by reducing bureaucracy and encouraging ownership at all levels.
Office Enables Stronger Innovation
- Bring people back to the office to enhance collaboration, inventive meetings, and cultural apprenticeship.
- In-person interactions enable more dynamic brainstorming and stronger cultural learning than remote work.
Reduce Bureaucracy Proactively
- Start reducing bureaucracy by leadership commitment and gathering frontline feedback via a "no bureaucracy" email.
- Use feedback to identify and remove unnecessary processes, reinforcing a no bureaucracy mindset in meetings.