Why Hospitality Excellence Depends on Leadership Excellence - Ryan Magnon & Scott Rohm, Ithaka Hospitality Partners

Hospitality excellence doesn’t happen without leadership excellence, and in this episode, we hear why from two senior leaders at Ithaka Hospitality Partners. Scott Rohm, Chief Development Officer, and Ryan Magnon, Chief Operating Officer, both built their careers under Horst Schulze at The Ritz-Carlton before their current roles at Ithaka.

They share how leadership becomes the real "insurance policy" for hotel owners, why the best companies focus on selecting and developing the right leaders, and how small shifts in structure and culture can transform entire organizations. Along the way, you’ll hear practical lessons, from the daily responsibilities of leaders, to creating environments where people thrive, to a Shanghai dining room story that reveals the hidden power of leadership in action.

For hospitality executives, this conversation offers both a strategic perspective and actionable takeaways for building stronger organizations and better guest experiences.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands