Ryan Magnon, COO of Ithaka Hospitality Partners, and Scott Rohm, CDO, share pivotal lessons on the connection between leadership and hospitality excellence. Both seasoned leaders honed their skills at The Ritz-Carlton under Horst Schulze. They discuss why selecting the right leaders is crucial for operational success and how slight cultural shifts can transform organizations. Their insights on servant leadership, team alignment, and creating thriving environments resonate deeply for anyone in the hospitality industry, enhanced by a compelling story from a Shanghai dining room.
