Future of UX | Your Design, Tech and User Experience Podcast | AI Design #113 The Psychology of UX – Are We Designing for Minds We Don’t Understand?
May 15, 2025
The podcast dives into the relationship between UX design and human psychology. It questions whether designers are truly understanding user behavior or merely relying on assumptions. The discussion highlights the pitfalls of traditional UX laws and the ethical dilemmas posed by manipulative design practices. The future of UX is explored, with innovations like behavioral AI and brain-computer interfaces promising to reshape interactions. Ultimately, it emphasizes the need to align design with real human cognition for truly effective user experiences.
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Fake Scarcity Erodes Trust
- Patricia Reiners shared her experience booking a hotel where a "only two rooms left" message created false urgency.
- This manipulated scarcity effect destroyed her trust in the company and illustrated unethical UX design.
People Act Contrary to What They Say
- Users often say they value privacy but prioritize convenience by accepting all cookies quickly.
- Their actual behavior frequently contradicts stated preferences, highlighting a gap UX designers must consider.
Users Browse Emotionally Not Logically
- Users browse websites emotionally and often ignore logical features like filters.
- UX must account for intuition-driven behaviors instead of assuming systematic decision-making.